Were working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. Weve partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. Theyre ambitious, growing steadily, and genuinely invest in people who want to develop their careers. Theyre an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where youll be a key part of the local IT team. IT Support Technician - What will you be doing day-to-day? Youll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the schools systems. Its a varied role - no two days are quite the same. Youll be supporting: Servers and core infrastructure Network and Wi-Fi End-user devices Cloud-based systems Youll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support. There will also be some very local travel between nearby sites (just a couple of miles apart), so youll need your own car and a full driving licence. IT Support Technician - Key Responsibilities Managing incidents and service requests from start to finish Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs Supporting users with hardware and software queries (ticket, phone, or face-to-face) Keeping the ticketing system up to date with clear, accurate notes Developing your technical knowledge across the technologies the team supports Assisting with monitoring and routine maintenance tasks Keeping on top of timesheets and internal KPIs IT Support Technician - What theyre looking for: At least 1 years experience in an IT support role Experience in a customer-facing environment Strong communication skills comfortable supporting users of all technical levels Someone proactive who can work independently when needed A positive attitude and willingness to learn Full driving licence and access to a vehicle Tech youll be working with: Windows Server Active Directory Networking & Firewalls Azure Virtualisation Cyber Security