Job Description
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DA Refuge Manager
Salary: £30,868 per annum
Location: Leicester
Hours: Full-time, 37.5 hours per week
Working Pattern: Monday to Friday
About the Role
We are recruiting a DA Refuge Manager to lead the day-to-day operation of a 24-hour refuge providing safe, trauma-informed and culturally sensitive accommodation and support to women and their children who have experienced domestic violence and abuse.
This is a senior, hands-on management role requiring strong leadership, safeguarding expertise, and experience of working within domestic abuse services.
Key Responsibilities
* Manage the day-to-day delivery of a 24-hour refuge service
* Line manage, supervise and support staff, including rotas, performance management and training
* Oversee complex casework including safeguarding, child protection and emergency response
* Ensure high-quality, person-centred and culturally appropriate support for residents
* Monitor budgets, reporting requirements and compliance with funding contracts
* Provide practical and emotional support to residents including housing, benefits, legal and immigration issues
* Work in partnership with local authorities, statutory agencies and voluntary sector organisations
* Participate in an out-of-hours and on-call management rota
* Ensure health, safety, safeguarding and security procedures are followed
* Deliver presentations and engage with external stakeholders as required
About You
You will be an experienced manager with a strong background in domestic abuse or related support services. xsngvjr You will be confident managing staff teams, handling complex safeguarding situations, and working within a fast-paced, sensitive environment.
Essential Criteria
* Substantial experience working with survivors of domestic violence and abuse
* Experience working with individuals from diverse communities, including those facing multiple disadvantages
* Minimum three years’ experience in a care, social welfare, housing or related setting
* Proven experience of managing, supervising and supporting staff
* Strong knowledge of safeguarding, child protection and relevant UK legislation
* Excellent communication, organisational and IT skills
* Ability to work flexibly, including nights and out-of-hours when required
* Full UK driving licence and access to a vehicle for work purposes
* Enhanced DBS check
Desirable
* Experience working within BME or specialist community services
* Ability to communicate in an additional community language
* Experience delivering training or awareness sessions
* Knowledge of complex needs such as No Recourse to Public Funds (NRPF), mental health, substance misuse, forced marriage, honour-based abuse or FGM
* First Aid qualification
How to Apply
Apply now by submitting your CV.