Who You Are As the Lead Officer, you are an experienced professional with a deep understanding of planning applications, particularly the largest and most complex types. You possess a commitment to providing a high-quality, customer-focused service. What the job involves Your primary responsibility is to manage major planning applications, including those with Planning Performance Agreements (PPA). You will efficiently handle all aspects of these submissions, leading the case management of complex planning cases. In collaboration with team leaders and service managers, you will contribute to the achievement of department objectives. Skills Expertise in handling complex planning applications Strong customer service focus Efficient case management abilities Excellent collaboration and team leadership skills Experience with Planning Performance Agreements (PPA)