Senior Operations Service Manager
The closing date is 01 June 2026
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
* North Staffordshire Combined Healthcare NHS Trust
* Midlands Partnership University NHS Foundation Trust
* University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
* Staffordshire and Stoke-on-Trent Integrated Care Board
The post will form part of the Acute Care at Home Operational team, which is currently based at Smithfield One building, Hanley. Acute Care at Home is a countywide admission avoidance hospital service that provides a Community Rapid Intervention Service (CRIS) - 2hr urgent response, Virtual Wards and an Acute Visiting Service. The post is for a countywide role that is a secondment that can support the Team for 6 months whilst we assess the value of having the role permanently. It gives staff the opportunity who have or are interested in a different part of the Trust that will give them additional skills, knowledge, awareness and experience.
The role is pivotal in supporting the Operational Managers and Matrons in ensuring the right resources are available across the Teams, supporting in operational planning, service development opportunities, achieving performance targets and reporting and demonstrating continual improvement of high quality patient care across the services.
It would be providing countywide support so may need to work and attend meetings in other bases used by the Service.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job responsibilities
* Communication and Relationship skills
* 2 years experience in an Acute Trust or similar NHS setting
* Project management and operational support across the key services
* Monitoring of performance and presenting to the senior management team
* Analysis and interpretation on a range of information in order to understand the services and financial and clinical performance and activity
* Ensuring that systems are developed to monitor Care Group and Service Lines of performance in relation to national and local standards such as the management of referrals, response levels, patient standards, clinical governance and the NHS long term plan
* Incidental contact with patients
* Supporting the service to deliver value for money and the planning of associated cost improvements and efficiencies across services
Person Specification
Qualifications
* Educated to degree level or relevant experience
* Diploma/Degree in Management or health related subject
Knowledge, Skills and Experience
* 2yrs experience of working in an Acute Trust/NHS organisation in a management role
* Operational management skills and experience
* Diplomacy and ability to deal with difficult situations
* Leadership and team building skills
* Ability to work in high pressured environments and work to deadlines
* Excellent communication skills oral and written
* Ability to develop and deliver action plans in relation to NHS agendas
* Knowledge of business planning processes
* Able to positively influence to ensure effective and efficient delivery of the service
* Experience of management of change issues
Personal Qualities
* Positive mindset in respect of supporting organisational change; learning and continuous improvement
* Effective interpersonal and intrapersonal skills including a high degree of self awareness and self regulation
* Takes responsibility and is accountable for delivering to their agreed objectives
* Consistently professional, collaborative and compassionate in their approach
* Acts to support and enable effective teamwork
* Delivers work of consistent and predictable high quality
* Ability to travel to and work across multiple sites
* Shows curiosity, self discipline and perseverance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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