HOLKER has, in just seventeen years, become a leading supplier IT solutions and services.We provide managed services and solutions that recognise the importance of service security and data integrity to our client’s organisation and brand.Our clients cover a broad range of sectors, including energy, schools and colleges, transport and logistics, manufacturing and the legal sector.
Today HOLKER looks to the future, ensuring that our cloud services and support are world class to make sure that we can continue to play a value adding & strategic partnership role to the organisations we support and be part of their future success.
HOLKER are currently looking to recruit, a determined and enthusiastic individual to join our expanding technical team. As an MSP we support many clients in various markets, each with bespoke configurations. Our customers rely on us 24/7 and we always deliver against our customer promise.
As a member of our team, we will provide an ongoing training programme to sharpen your skills and keep them current.
Duties to include but not restricted to
* Provide proactive and strategic IT support to allocated clients, addressing all their IT needs and consulting with Senior Leadership Teams (SLT) for improvement.
* Develop and produce strategic IT plans tailored to client requirements.
* Install and maintain client IT systems, ensuring optimal performance and reliability.
* Maintain and develop excellent client relationships, acting as a trusted advisor.
* Handle technical IT support incidents and requests efficiently and effectively.
* Liaise with multiple contacts across different departments on-site to ensure seamless IT operations.
* Maintaining agreed Service Level Agreements (SLA’s), updating ticket information as you work from diagnostics through to resolution
* Liaise with third parties and vendors to resolve incidents with root cause analysis
* Perform Incident Management & reporting on complex / large scale issues
* Providing strong server and desktop support across our customer networks
* Keeping clients updated as to the progress of their request / issue status
* Maintaining agreed Service Level Agreements (SLA’s), updating ticket information as you work from diagnostics through to resolution
* Liaise with third parties and vendors to resolve incidents with root cause analysis
* Perform Incident Management & reporting on complex / large scale issues
* Assist with mentoring colleagues in line with escalation procedures.
* Excellent communication skills (both verbal and written)
* Ability to respond to customers under SLA and work under pressure
* Client focused
* Possesses significant knowledge of client / server and Internet systems architectures
* Excellent commercial / technical knowledge and experience
* Strong background in consulting and MSP support, ideally with field experience.
* Experience in the corporate or education sector.
* Ability to prioritise incidents and manage expectations among clients’ management teams.
Technical knowledge of
* Microsoft 365
* Google Workspace
* Cloud Print Managed solutions such as PaperCut
* WDS, MDT, or other imaging tools (both creating and deploying images)
* 2-3 years’ experience of a support desk environment, ideally with in an MSP
* Microsoft Cloud technologies – eg. Azure, Microsoft 365, Defender for Endpoint
* Network software including TCP/IP, DNS and DHCP protocols
* Back up and replication technologies (Veeam is highly advantageous)
* Desktop as Service such as Microsoft Remote Desktop, VMware Horizon, Azure AVH
* VMware & Hyper-V In depth troubleshooting
* Onsite Experience
Personal Qualities
* Good time and workload management skills
* Highly motivated – sets and achieves challenging goals
* Conscientious, well organised and customer focused
* Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process
* Demonstrates commitment to the role, team and company, and will go the extra mile when required
Location
Based out of our Burnley office and traveling to customers in the Blackpool Area
Contracted Hours
40 Hours
Requirements
Disclosure and Barring Service (DBS) – enhanced
Package Details
Car Allowance / Company Van
* To apply for this position please email your CV to recruitment@holkerit.co.uk
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