Overview
Longreach Recruitment are hiring a Forecasting Insight Analyst, a newly created role within an established Forecasting & Planning team owning the forecasting process for both Contact Centre and Field Based resources. This hybrid position requires 2 days onsite in Greater Manchester. Salary is £39,500 + Bonus + Broad Flexible Benefits.
This role targets a technically talented Planning Analyst with exceptional abilities and experience in forecast modelling from the ground up, analysing large datasets to spot trends and opportunities to refine accuracy. The position supports output for both a large field-based workforce and a contact centre operation.
Responsibilities
* Own the review, refinement and ‘lock process’ for the forecast model.
* Create accurate and detailed forecast models which can be broken down into hourly, daily, or weekly intervals to ensure effective resource utilisation of FTE to meet demand profiles.
* Support the Senior Forecasting Manager in the production of the long-term annual and quarterly forecasting process.
* Provide detailed analysis and forecasts of workload volumes and the optimal resource and capacity requirements needed to fulfil the demand.
* Identify areas for process improvement with a focus on streamlining workflow for enhanced operational efficiency.
* Present trend and variance analysis showcasing insightful recommendations to enhance performance to senior stakeholders.
What You Need to Demonstrate
Note: Candidates MUST have demonstrable experience within forecasting and data modelling, possessing advanced abilities with Excel, the ability to manipulate large datasets to create bespoke plans and models from concept to delivery (build from scratch). Your experience will ideally contain contact centre operations and/or planning for field-based resources.
Key Skills & Experience
* Advanced modelling experience (forecasting, demand planning, capacity plans).
* Advanced Excel user with experience in utilising Erlang and similar methodologies.
* Excellent analytical skills with the ability to interpret and present data in an engaging & meaningful manner to various stakeholders.
* Effective communication and presentation skills.
* Desirable – hands-on know-how with SQL (script writing for data extraction / sorting).
* Desirable – PowerBI / Tableau.
Please register your interest in the Forecasting Insight Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.
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