We are currently looking for a Junior Administrator on a permanent basis for our client based in Peterlee. Full-time Salary: £25,000.00 per year Schedule: 09:00-17:30 (37.5 per week) but some flexibility Holidays - 30 days, including bank holidays Job Duties Answering support & mobile calls, helping with customer enquirers and taking messages in a timely manner Coordinating callbacks to customers Basic data entry in company applications Coordinate IMI activities, booking tests Dealing with DOD (Dealer on Demand) data capture forms Assist with all data capture forms, oversee shop additions and removals for both domestic and international clients Updating of office systems and Excel spreadsheets Help with shipping via DHL to customers Assistance with Mobile Dispatch Booking requests into job tracking and CRM system Customer focus and communication between mobile tech team and end users Assisting with queries from various mailboxes Ownership of support tickets for customer enquiries / support Schedule and provide updates on mobile attendance and delays License activation & renewals Preferred Qualifications /Skills Level 2 Qualification as a minimum with English and Maths at GCSE grade C or above Has some knowledge of Microsoft Operating Systems (Windows 10 / 11) Knowledge of Microsoft applications (Outlook, Word, Excel, and Power Point) Personable and able to work as part of a team. Able to work well on your own initiative. Good team player Good attention to detail Excellent communication skills JDRPeterlee We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Agency in relation to this vacancy.