Planning / Business Analyst - E-commerce Fulfilment
Location: Hybrid (4 days on site, 1 remote)
Shift Pattern: 07:00 - 15:00 Monday to Friday
About the Role
We're looking for a detail-driven Planning/Business Analyst to support a fast-paced e-commerce warehouse operation. This role sits at the heart of performance, ensuring that labour planning, reporting, and operational forecasting are accurate, timely and aligned with the business's fulfilment goals.
You'll work closely with Operations, Recruitment, HR and Finance teams to turn data into clear, actionable insight. If you enjoy solving problems, improving processes, and helping a site run smoothly at scale, this is a great opportunity.
Lead Responsibilities - Planning & KPI Ownership
1. Lead the development, monitoring, and adjustment of daily and weekly labour plans in line with forecasted order volumes and productivity targets.
2. Own KPI governance across departments, tracking performance against plan and proactively identifying variances, risks, and required interventions.
3. Lead the maintenance and continuous improvement of operational reporting dashboards (productivity, pick rate, cost-to-serve, etc.).
4. Analyse operational and labour-planning trends to inform decision-mak...