We have an exciting opportunity for a Scheduler to join our Responsive Repairs team in Bedfordshire. You'll play a key role in ensuring our operatives are deployed efficiently, customer appointments are met, and service targets are achieved.
Responsibilities
1. Schedule works into diaries for up to 20 operatives daily, ensuring full utilisation and swift allocation of new tasks.
2. Monitor emergency requests and allocate them promptly to meet service level agreements.
3. Liaise with surveyors to approve variations and ensure continuity of works.
4. Arrange inspections and follow-ups for supervisors.
5. Deliver excellent customer service to residents and clients, both over the phone and face-to-face.
6. Achieve daily allocation targets and contribute to team goals.
Qualifications and Skills
* Experience in scheduling, planning or logistics—ideally within construction or social housing.
* Strong communication and problem-solving skills.
* Ability to multitask and work under pressure to tight deadlines.
* A proactive and collaborative approach to team working.
About Us
Wates is one of the UK's leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, 'reimagining places for people to thrive,' and our three promises:
* Thriving places - working with customers, partners, and communities to create sustainable, inclusive places full of opportunity.
* Thriving planet - protecting nature and taking action on climate change through collaboration and innovation.
* Thriving people - creating opportunities and relationships where everyone feels included, invested, and cared for.
We are proud to be recognized as Gold Investors in People and as a Disability Confident employer. Our recruitment processes are fair and do not discriminate based on criminal background, and additional pre-employment checks, such as a DBS, will be required.
Benefits
* Competitive salary
* 22 days holiday plus bank holidays
* Career progression opportunities (e.g., Senior Scheduler, Supervisor)
* Pension scheme and health and wellbeing programmes
* Industry-leading family leave benefits
Join us in maintaining homes across Bedfordshire and making a positive impact on residents' lives. For this role, a Basic Disclosure and Barring Service Check (DBS) is required. We assess applicants with criminal convictions on a case-by-case basis and do not discriminate based on criminal records. Additional pre-employment checks may apply. For more information, please see the National Security Vetting process.
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