Job Title: Customer Support Manager Reporting To: FareShare Go Operations Delivery Manager Direct Reports: 4 Salary Range: £32,000 - £35,000 Contract Type: Permanent Location: Hybrid, Sheffield Office (Suites 1, 3, and 4, The Hive, Fountain Precinct, 1st Floor, Leopold Wing Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm Requirements: As part of our safer recruitment policy, we do ask questions regarding unspent criminal records. Our Vision: A UK where “No good food goes to waste”. The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy. Purpose of the Job Responsible for delivery of frontline customer support to FareShare’s charity network and FSGo food partners. Duties and Responsibilities Through the leadership of the Customer Support Team, you deliver excellent frontline service to FareShare’s network of charities and retail partners. Provide timely, professional and effective resolution of complex and sensitive issues, while maintaining accurate reporting and case management standards, collaboration with key stakeholders to ensure operational excellence, exceeding customer satisfaction and supporting the delivery of the charity vision and ambition. Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.