Our client has a permanent, full-time opportunity for a Customer Service Coordinator to join their team.
You will interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company’s reputation for high-quality service.
Duties and Responsibilities:
To be responsible for dealing with customer enquiries from start to completion including
price & delivery, invoice queries, order progress and amendments
To be conversant with the company ERP system and processes
To support the customer in the event of returning goods and the credit management of the
returns in line with the company guide lines in a timely & professional manner
To foster and maintain relationships with key customers to improve our retention rate and
support growth
To visit customers as required to build relationships and understanding of their business
needs
To take ownership of customer queries, liaise with other departments to fully resolve to the
customer’s satisfaction
To liaise with external sales engineers regarding customer requirements and offer administration support to help obtain sales growth
To make recommendations to enhance efficiency and performance within the department through your Manager
To have a clear understanding and manage Distribution Point of Sales monthly data
To support in the accounts receivable process and follow the “invoices in dispute” procedure when required and chase outstanding debt
Make product suggestions to meet the customer’s specific needs with support of technical’s advice
To be multi skilled and able to cover all areas of the role of inside sales department
To participate in ongoing training to enhance your skills within the role and future developments
To attend meetings as required in person and Teams
Manage blanket agreements/Contracts to fulfill stock availability and consumption.
Manage and take accountability of specific customer accounts as required.
Maintain customer portals as agreed by management.
Prepare department reports as required.
Skills and Experience:
* Previous experience in a similar role
* A passion to deliver exceptional service to customers
* Adaptable, high-energy levels and desire to help others
* Good analytic and problem-solving skills
* Able to work and learn quickly in a fast-paced and dynamic environment
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so