Overview
Reference
AXB20264 Salary
£29,000 - £30,000/annum Job Location
- United Kingdom -- England -- East Midlands -- Northamptonshire -- Corby Job Type
Permanent Posted
Thursday, January 15, 2026
Customer Service Executive
Location: Corby, Northamptonshire
Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)
Salary: £29,000
The Role
We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities.
You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.
Key Responsibilities
1. Supporting the sales team with sales and marketing administration
2. Producing annual contract service reports using CRM data
3. Monitoring contracted service levels and assisting with service statistics reporting
4. Maintaining accurate contract and customer data within the CRM system
5. Reconciling CRM contract data with the Finance Manager to ensure accurate billing
6. Preparing and issuing contract quotes, renewals, and repair/replacement quotations
7. Managing customer communications and contract changes
8. Supporting NHS Supply Chain quotations
9. Assisting with marketing projects as required
10. Generating purchase orders and completing sales/marketing tasks within agreed timescales
11. Working closely with the Technical Manager to enhance customer experience
Company-Wide Responsibilities
12. Supporting and promoting the company’s core values
13. Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
14. Promoting health, safety, and environmental best practices
15. Completing ad hoc duties as required
Skills & Experience
Essential:
16. Strong team player with the ability to work independently
17. Experience inputting and managing data within a CRM system
18. Excellent communication and customer service skills
19. Well organised with a methodical approach
20. Ability to work under pressure
Desirable:
21. Good working knowledge of Microsoft Excel
22. Assertive, confident, and positive approach
Benefits
23. Salary sacrifice pension scheme (4% employer / 4% employee after probation)
24. 25 days annual leave plus bank holidays
25. Life assurance (4x annual salary – from day one)
26. Health cash plan & Employee Assistance Programme (post-probation)
27. On-site parking
28. Free tea and coffee
INDKTT