Quality Risk Assessor (Mortgage Compliance)
We are looking for a Quality Risk Assessor (mortgage compliance). Previous experience is not essential as full training will be provided, enabling the successful candidate to acquire all of the industry-specific knowledge needed to undertake the role. Our successful candidate will join us on a full-time, permanent basis, with hybrid working, 3 days from our Basildon office and 2 days working from home.
Benefits
* Great company culture
* Structured career progression
* Performance-related bonus (non-contractual)
* 22 days annual leave + your birthday off + up to 3 more annual leave days linked to years of service
* Company Pension with optional matched additional contributions up to 1.5%
* Flexibility to work from home
* Free breakfast, lunch, fresh fruit snacks, hot and cold soft drinks when working in the office
* 2 days off per annum for charity/community volunteering
* 2 half days paid leave for 'me time' to support mental and physical wellbeing
* 1 day paid leave for 'team time' joining your team in a volunteering/community service activity
* Full programme of employee engagement activities
* Company reward and recognition schemes
* Retail discounts and cash back platform
* Salary sacrifice schemes for home and tech, cycle to work, pension scheme
* Company sick pay
* Option to buy up to 5 additional days of annual leave
* Employee Assistance Programme
* £500 employee referral scheme
* Death in service insurance cover
* Critical illness insurance cover
The role
The Q&R Assessor deals directly with the UK-wide network of professional mortgage and insurance advisers, in relation to residential and buy-to-let mortgage case files and their compliance with operating procedures, the Stonebridge Performance Management System and the FCA regulatory requirements.
The role focuses on support for complex mortgage and insurance cases, providing phone and email support and feedback – often acting as a ‘go between’ from the AR Firms / Advisers and the company’s Audit team.
The Q&R Assessor is also responsible for ensuring all team MI spreadsheets are up to date and running MI reports, as well as monitoring competence levels among the AR firms in the network.
Key responsibilities
* Complete reviews of mortgage & insurance cases, assessing each case against a predefined, specific criteria
* Provide feedback and guidance on the cases reviewed, to enable remedial items to be completed by the mortgage adviser
* Liaise with advisors and Senior Audit where required to resolve case issues
* Review the updated cases to make sure all remedial actions have been completed satisfactorily by the Adviser
* Update logs/spreadsheets with details of cases managed and cases completed
* Previous office/admin experience preferred but not essential
* Able to remain focused and motivated reviewing lengthy, detailed documentation
* Probing, investigative, analytical
* Clear and articulate communicator
* Good knowledge of MS Office packages
* Ability to create MI and reporting
* Mortgage file reviewing is an advantage, but not essential
* Able to fully satisfy the pre-employment screening process, which comprises right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks
Diversity and inclusion
Different backgrounds, perspectives, and experiences make us stronger.
We welcome applications from all individuals, regardless of age, disability, sex, gender identity, sexual orientation, race, religion or belief, marital or civil partnership status, pregnancy or maternity.
If you need any reasonable adjustments during the recruitment process, please let our Recruitment Team know — we’ll be happy to help.
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