JOB TITLE
Customer Account Executive (Graze)
LOCATION
Kingston
JOB PURPOSE
Build strong working relationships, develop and execute customer business plans that deliver the targets from the Business Units, including Market Share, USG and Gross Margin. Accountable for the day‑to‑day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts. Support the Senior Account Manager with internal business processes.
RESPONSIBILITIES
* Build strong and sustainable customer relationships
* Negotiate effectively with your customer, e.g. to agree trade terms, trade funding and counterparts according to the UL strategy on his/her categories
* Manage the relationship aspects of key customer events, e.g. launching of new products, cost price changes, breaches of trade terms
* Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
* Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
* Manage promotional and non‑promotional investments with the customer and ensure all agreements are properly documented and stored
* Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
* Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
* Ensure effective in‑store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team
* Manage the customer P&L for relevant categories and the overall level of customer investment
* Manage in‑month performance vs forecast, working closely with CBMs and Customer Operations
* Manage accruals and pricing accurately and efficiently
* Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
* P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
* S&OP Forecasting
* Provision of clear up‑to‑date inputs into Business Processes (Promotional Evaluation, Customer Business Planning, sales updates, in store tracking, price claim management etc)
* Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts
ALL ABOUT YOU
* Previous experience of working with customers
* Prior commercial experience and exposure to P&L
* Proven history of working within a team environment
BENEFITS
Competitive salary, pension scheme, annual bonus, subsidised gym membership, discounted staff shop and shares. Flexible hybrid working. Wellbeing support, inclusive workplace.
EEO STATEMENT
Diversity and inclusion are fundamental to Unilever’s success. We invite people regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity to apply. We are a key advocate of wellbeing and offer a variety of support for our people. We encourage reasonable adjustments during our application and interview process to enable you to be your best self.
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