Werenot just your average health company;wereaimingto revolutionise access to healthcarein the UKby offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring themtomake the most of theirwellbeing.Added to thatwerethe first health insurer in the UKtobe awardedB-Corpstatusin recognitionof our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We're passionate about delivering excellentcustomer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health and dental plansmake it easier for our customers to get the healthcare treatments they need, when they need them.
Youll be:
* Dealing with customers and healthcare professionalsvia email, phone and web chat to ensure they receive a helpful, positive experience with their Denplan queries.
* Providing customers with informationwhich is complete, accurate and up-to-date
* Taking full ownership of queriesand following them through to a successful outcome.
* Meeting agreed productivity requirementssuch as call time availability, and processing customer requests accurately so the quality is right first time.
* Part of a training academydesigned to give you all the support you need to succeed.
* Working 35 hours per week, Monday to Friday - primarily remotely, with occasional required office attendance