Business Function Overview
In alignment with Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Responsibilities
* Ensures compliance with data center business units and service-level policies.
* Engages with appropriate teams and resources to execute tasks or projects.
* Manages programs associated with area of responsibility.
* Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
* Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
* Participates in Root Cause Analysis (RCA) process as appropriate.
* Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency.
* Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
* Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
* Deliver on cost/energy efficiency initiatives.
* Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
* Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
* Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
* Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs).
* Work with regional and global peers to share and build best practices across the entire datacenter portfolio.
* In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
* Supports escalation of issues to appropriate owner.
Qualifications
* High School Diploma or equivalent AND industry experience in a datacenter or other critical environment facility.
* Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU, Fire suppression systems).
* Experience in Critical Environment documentation (MOPs, EOPs, SOPs, RCAs, etc.).
* Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services (preferred).
* Experience working on large scale CE projects (preferred).
* Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.) (preferred).
Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings.
* Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Equal Opportunity Statement
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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