Overview
Join to apply for the 2nd Line IT Support Technician role at Ridge and Partners LLP.
Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. You’ll be providing 2nd Line and Desktop Support to approx. 1000 - 1250 users covering cutting edge hardware, software and infrastructure technologies. Based at our office in Woodstock, Oxford, you will provide support to a diverse group of onsite and off-site users while combining end-user support with more technical hands-on troubleshooting. If you’re looking to move into a more technical environment, this is a great opportunity for you to further your career.
Main Duties
* Responding to incidents and requests logged in a modern ITSM system, and resolving tickets in line with the company’s SLAs, providing excellent ticket management and documentation
* Troubleshoot desktop, telephony, network, and printing errors, investigate software issues, and carry out daily checks
* Ensure that the computers you are responsible for are compliant with Cyber Essential Plus whilst also following ISO 27001 policies
* Support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology.
About You
As our 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical, and organised, with the ability to liaise with clients at all levels of a business whilst always demonstrating excellent customer service. You will possess a logical approach to problem solving and will already be experienced in a similar role.
Essential Skills
* Experience in a similar role
* Fantastic user management soft skills
* Windows 10, MS Server 2019/2022, MS Office 365
* Active Directory/Entra ID & Group Policy administration
* IP networking & telephony, DNS, DHCP
* Server, network and desktop hardware
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Construction
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