Job Description
Customer Service Specialist
ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles.
This role is based in our Leatherhead office, and it is to help the continued relationships that we have with our customers during the build out of networks.
It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career.
Role responsibilities include:
1. Handling customer inquiries via phone & email.
2. Maintaining and updating customer records in our core system.
3. Proactively calling vulnerable customers to support them in the event of power loss.
4. Accurately logging all customer interactions.
5. Liaising with sub-contractors and customers to arrange the delivery of sub contracted works.
6. Coordinating compensation payments to customers who have experienced loss of power (inline with industry standards).
7. Taking ownership of service-related issues and handling them in a confident and professional manner.
8. Handling situations in a way that demonstrates empathy to customers in difficult situations.
9. Assisting with preparation of regularly scheduled reports.