We are looking for Microsoft Support Analysts to work with in eCommerce project.
Job Responsibilities:
* Providing IT Technical IT support to users of services as first point of contact
* Supporting for incident resolution
* Supporting in diagnosing, resolving technical IT problems and incidents management
* Ensuring the delivery of an effective and appropriate service to all service users
* Timely resolution and escalate as appropriate, incidents and requests for service received from service users via email, web form or telephone
* To be a part of a Agile team - Working knowledge of Microsoft SharePoint
* Working knowledge of Microsoft Azure cloud
* Good experience using SQL and Microsoft Excel
* To be a part of a Agile team
* Working experience with API tools / REST API
* Knowledge in using Microsoft SharePoint and Azure cloud
Skills Required:
* Microsoft SQL Server
* Power BI
* Microsoft Office 365
* Microsoft word
* Microsoft Excel
* HTML
* CSS
API Tools:
* Postman
* Ping API
* ReadyAPI
Databases:
* Microsoft SQL Server
* Oracle 10g
Ticketing tools:
* JIRA
* ServiceNow
* Confluence
Desirable:
* Any Payment gateway experience is desirable
* Any e-commerce related experience is desirable
Educational qualification:
* Bachelors degree or above
If you are interested, please apply with your updated CV on or before 26/10/2025
#J-18808-Ljbffr