Due to increase in demand for our services, we are looking to add to our Service department team.
Job Description – Customer Service Advisor
Working within our Service department, you will be dealing directly with our growing customer base. The role of Customer Service Advisor is varied and no two days are the same. The role will oversee daily service operations and communication with customers, mostly by phone, is a pivotal part of the role. The successful candidate requires the ability to communicate at all levels, have a passion to succeed, a desire to achieve, multi-task and have strong motivational skills.
You will also need to be IT literate and have the ability to cope under pressure. Excellent customer service is essential.
* Dealing with calls from/to customers, engineers and branches.
* Organise Engineer diaries
* liaise with other departments in person, phone and email
* Manual handling of parts deliveries and prepping parts storage for workshop and engineers
* Troubleshoot and resolve problems
* Build rapport with customers
* Carry out general administrative tasks
* Use Computer based systems.
* Continuing professional development (CPD) including attending training sessions when and where required, e-learning and personal research.
* Represent the public face of Millercare: Impeccable customer service, dressed according to company policy and always striving for 5 star reviews.
* Any additional reasonable request by management
About Millercare
With 70 years' experience and 15 stores across the region, Millercare is the leading mobility and healthcare company in the North West of England. Our reputation is built on providing an existing range of high-quality mobility, healthcare and household products all designed to make our customers' lives easier.
Everything we do is focused on the needs of our loyal customers; giving them greater independence, freedom and improved quality of life. Our people are critical to maintaining and building strong relationships with our customers.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Life insurance
* On-site parking
Education:
* GCSE or equivalent (required)
Experience:
* Phone based customer service: 2 years (required)
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person