DESCRIPTION
WHAT WILL YOU BE DOING?
Reporting to the Payments Support Lead, you will be responsible for assisting customers with payment-related inquiries, issues, and transactions. You will ensure that payment processes are smooth, accurate, and in compliance with the organization's policies and procedures.
RESPONSIBILITIES
* Handling and resolving payments-related customer queries via escalations;
* Processing customer withdrawals;
* Analyzing and verifying KYC & AML documentation in accordance with internal policies and procedures;
* Monitoring and escalating any suspicious and/or fraudulent activity identified through daily risk checks;
* Reviewing customer activity and reporting to team leaders, as required;
* Processing high SLA brands;
* Ensuring the confidentiality of all customer data.
REQUIREMENTS
* A university degree or similar qualification;
* Be well versed in the use of English, both verbal and written;
* Have minimum 12 month work experience in a KYC, Payments, and/or Risk related role;
* Possess expert MS Office or Google Suite knowledge;
* Have good knowledge of AML & KYC directives;
* Knowledge of sportsbooks, poker and casino will be considered an asset;
* Willingness to work in a 24/7 rotating shift roster.
SKILLS
* Strong self-awareness of one's own strengths and capabilities;
* Strong knowledge of Office Suite and Google Workspace;
* Excellent customer focus;
* Excellent command of English, both written and spoken.
WHAT SHOULD YOU EXPECT?
* A casual atmosphere with a supportive, community-driven environment;
* A safe and secure workplace;
* A healthy work-life balance;
* Strong teamwork and collaboration;
* Opportunities for training and personal growth;
* A competitive remuneration package;
* Additional fringe benefits.
INTERESTED?
If you feel that you meet the eligibility criteria, we encourage you to apply by using the Apply Now button on this advert.
All applications will be acknowledged and treated with maximum confidentiality.
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