DescriptionWe utilise our Preferred Agency Supplier Partners as and when we require additional supportAt Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected.We're always looking to connect with talented individuals who can help shape the future of our business.Closing date: Friday 14th NovemberInterview process: Two Stage Interview ProcessWorking pattern: Hybrid which includes Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are open to providing flexibility where needed.We’re committed to supporting diversity and enabling everyone to perform their best. If you require any reasonable adjustments to the recruitment process, just let us know how we can support you.The Recipe (About the Role)As 'the voice of the Consumer', your role will involve daily contacts with Consumers ensuring that their enquiries are handled with professionalism and promptness. We'll count on you to embody our Weetabix values and safeguard our brand reputation, nurturing Consumer loyalty along the way. Additionally, you'll provide valuable insights, advice, and relevant reports to our Internal stakeholders. You will also be responsible for managing the accurate and timely administration of our Marketing spend database, raising PO’s and preparing samples for Marketing events.Plan and prioritise to meet KPIs.Handle consumer enquiries swiftly and professionally.Make independent and calibrated decisions on consumer reimbursementsMaintain an accurate, GDPR-compliant Emplifi databaseEngage stakeholders for critical analysis and required actionsUpdate allergen/product master lists and keep the corporate website currentGenerate weekly, monthly, and ad hoc business reportsAssist CPM reduction initiativesAdvise on business projects from a consumer perspectiveAssist in departmental project delivery (ICP/NPD)Provide data to aid the Senior Technical Manager's customer administrationMaintain internal and external audit trails and resultsMonitor social media engagements, ensuring timely and accurate responses, including managing negative trendsMaintain Marketing spend data baseRaise PO’s for the consumer and wider marketing deptOrganise and prepare product samples for marketing eventsThe Ingredients (What we need from you)Key Know How Passionate about putting consumers first – you are their advocateCommunicate in a friendly, effective, and professional manner, both in writing and verballyProactively seek quick solutions for our consumers’ needsConfident in making daily decisions that guides effective resolutions, including suitable reimbursementsSkilled in Microsoft Office applications like Excel, PowerPoint, Word, and Outlook, and adaptable to new softwareMeticulous attention to detail with strong organisational and planning abilities for both familiar and new tasksAware of the roles and responsibilities of others while you carry out your own workCapable of interpreting data and expressing insights clearlyEager to pursue continuous improvement in all areasDesirable Skills Consumer database knowledge Tests the norm for continuous improvementComfortable with providing data to all levels of the businessYour Bowl of Perks (Benefits)Competitive Salary & Annual Flexible benefits We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work.Annual bonus 5% Double-matched pension scheme (up to 12% from us)25 days annual leave increasing with service Annual Salary reviewHealthcare planDiscounted Weetabix productsTo support our employees, we also offer:Continued investment in your personal developmentWe believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days additional annual leaveAccess to 24/7 counselling service (via Grocery Aid partnership)The freedom of Flexible Work OpportunitiesEnhanced Maternity / Paternity / Adoption Leave Additional Time Off for Fertility Treatment and Neonatal CareWorking Parents Support GroupFully stocked kitchens filled with our delicious products for you to enjoy To learn more about life at Weetabix, visit our careers page https://weetabixfoodcompany.co.uk/careers/ Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges.Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship.#HaveYouHadYourWeetabixBenefitsCheck out our website for more information: https://weetabixfoodcompany.co.uk/careers/Annual bonusDouble matched ER contributed pension schemeAnnual Salary reviewAccess to 24/7 counselling service (in partnership with Grocery Aid)Please Note: Our company policy is not to advertise salaries as we want to benchmark all candidates based on skills and experience that need to be evidenced upon application and screening.#HaveYouHadYourWeetabix