We are looking for a highly motivated, responsive and caring individual who is flexible and interested in carrying out a diverse and rewarding role as a Customer Experience Coordinator. You will be based largely at our Head Office in Stockport and with some planned visits to services which will require national travel. You will work proactively with the Head of Social Care Governance and Customer Experience Manager to effectively oversee our customer experience processes.
The role will include:
Supporting with surveying opinion through social media and also in person at services
Travelling to services around the country following up and investigating customer care concerns
Supporting the Head of SCG with incident follow up and preparation for National Social Care Governance meetings
Supporting with information request work as instructed.
Offering administration support within complex customer case management for key directors and the Customer Experience Manager and Head of Social Care Governance.
They will also operate the Customer Care desk when the manager is out on visits or assignments. This involves support all aspects of managing complaints including, recording, responding directly to complainants, acknowledging complaints, allocating complaints and reviewing outcomes.
The successful post holder will have a proven experience in social care, good practice preferably at a senior level or in a closely related field. You will be an excellent communicator verbally and in writing and be good at establishing trust and rapport with others. You will get full support and training in the role and will receive regular supervision and support.
Vacancy Reference Number: 92023
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas .
Application Instructions:
In order to apply, please read the job description and then complete the online application form using the links above.
You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.
If you require any advice on completing your application form, please call us on 0161 236 0829.
Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS
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