Are you passionate about delivering memorable guest experiences and playing a key role in the hotel's commercial success? As a Reservations Agent, you'll be the first point of contact for future guests, welcoming inquiries, offering tailored booking solutions, and turning interest into confirmed stays. Your service and attention to detail won’t just create great first impressions - they’ll directly contribute to the overall success of the hotel. Experience and Knowledge Experience in a similar role within a hotel environment preferred A warm, people-oriented demeanour A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability Specific Duties Answer, respond to and process all guest calls and emails Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent rates, and wholesale reservations) by inputting the correct code and rate into the reservation system Maximise revenue through upselling and cross selling Give guests information and directions regarding property and local areas of interest Process payments for room charges Complete daily, weekly and monthly reports Complete a daily arrivals check