Description
Business Manager (Customer Engagement)
About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
The main purpose of this role is to provide an effective and efficient executive support to the Customer Service Directors and to deliver the Customer Engagement agenda. The business manager will become deputy of the Director in many internal meetings, support preparation of internal strategic presentations. The role will be crucial in reviewing and updating our strategy on an annual basis and conducting a target operating model review to ensure alignment with business wide initiatives.
●Programme & Change Delivery: Lead cross-functional projects and transformation initiatives (e.g., service improvements, restructures, recruitment strategy), ensuring structured delivery, stakeholder alignment, and successful change adoption.
●Strategic Planning & Insight: Develop strategic plans, roadmaps, and operational documents. Conduct business analysis to support restructures and continuous improvement.
●MI, Forecasting & Audit Oversight: Represent the business in MI and forecasting setup. Produce and analyse management information, track audit actions, and ensure accountability across processes.
●Leadership & COO Support: Coordinate leadership team activity, maintain key actions and priorities, provide interim leadership cover, and manage reports, presentations, and confidential matters on behalf of the Director.
●Stakeholder & Budget Management: Liaise with internal teams to ensure alignment across initiatives and support budget planning and tracking.
What we’re looking for:
●Proven experience in business operations or commercial management roles.
●Demonstrated success supporting senior leadership, including facilitating strategy sessions, managing governance cycles, and overseeing confidential workstreams.
●Strong project management capability, with end-to-end delivery experience.
●Experience in risk governance, performance reporting, and stakeholder engagement at all levels.
What you can expect from us:
●Generous pension contributions with an employer contribution of up to 14%
●Real living wage
●Income protection, critical illness cover & death in service insurance
●Employee healthcare
●Parental and adoption leave
●Learning & development opportunities and study support
●Travel season ticket loans
●Subsidised restaurant in our Crawley office
●Volunteering days and charity payroll giving
●Onsite gym
●Ride-to-Work scheme
●Social clubs and events
You can learn more about how we support our employees on our website
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career. Salary Range