Description
The company has over 50 properties offering serviced office and workshops around the UK, we are looking for someone to be responsible for credit risk management, ensuring processes in place are adhered to with accurate, timely and appropriate reporting. Proactive management of arrears with Site and Area Managers and identification and assistance in resolution of customer disputes through to collection and on to litigation where appropriate.
Key Responsibilities
* Ensure the consistent use of Yardi systems -All notes to be kept up to date.
* Monitor and manage the Credit Control mailbox in line with KPi’s.
* Chase delinquent DD failures.
* Ensure site management collection of receivables from customers as they fall due to strict collection targets to achieve.
* Identify and register customer queries on Yardi and monitor progress of queries to their satisfactory resolution.
* Prepare and dispatch monthly chase letters and legal notifications.
* Proactively communicate to site and area management any debt risks and arrange Monthly Aged Debt Review.
* Preparation of “lock out” lists for delinquent accounts.
* Identification and escalation to senior management any risk that may result in material financial loss to Flexspace.
* To provide the highest level of service to all internal and external customers at all times.
* Manage goals for bad debts and overdue debt.
* Accurate management reporting of company performance against agreed KPI’s is completed to agreed timescales.
* Review of Tenant Deposits levels to cover outstanding sums.
* To review the Debt Portal/or the load new accounts.
Skills, Knowledge and Expertise
* Credit Control experience essential.
* Legal experience of pursuing cases to count court is desirable but not essential.
Benefits
We offer an annual bonus subject to individual performance. Flexspace also offers 25 days leave plus bank holidays on a pro rata basis, as well as flexible start and finish times to fit in with you and the business.
We take our employees health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further!
Flexspace provide workshops, offices, storage and flexible business units at over 50 sites across the UK.