Overview
WBR Credit Union is a community-based financial services provider operating in the Warrenpoint, Burren and Rostrevor areas, serving almost 11,000 members. We are recruiting a Teller/Cashier (34.5 hours per week, permanent) to join our member services team and provide an excellent member experience to both existing and potential new members.
Location: Warrenpoint area (Warrenpoint, Burren and Rostrevor). Hours: 34.5 hours per week; Permanent. Starting salary: to be discussed at interview.
Application details: Download and complete the application form here: https://www.wbrcu.com/news.asp?id=211. Completed applications should be returned to The Manager by email or post, by 4:00pm on Friday 12 September 2025. Email: manager@wbrcu.com.
Equality Statement: WBR Credit Union Ltd is an equal opportunity employer and applications are welcomed from suitably qualified candidates regardless of religious belief, political opinion, ethnic origin, gender or disability.
Responsibilities
* Financial Transactions: Processing cash, cheque, debit card and Bacs payments
* Issuing loans and share withdrawals; disbursing cash, cheque and Bacs payments to members
* Recording all payments and receipts in members’ accounts
* Assisting members with queries related to deposits, withdrawals, loan repayments and passbooks
* Accurately balance till and float transactions daily
* Managing allocated funds in accordance with established company procedures
* Setting up/Amending Direct Debit & Standing Orders payment plans as per member instruction
* Reviewing loan applications and approving same where these do not exceed shares
* Scanning, filing and general office administrative duties
Marketing / Promotion
* Provide accurate information to members to enable them to decide which services/products would best suit their needs
* Keep the front office clean and tidy so as to project a favorable image of the Credit Union
General
* Ability to develop and maintain an understanding of Credit Union services, systems and procedures
* Ensure tellers’ booth has an adequate supply of forms, envelopes, passbooks etc
* Update member profiles by processing all relevant forms to the database
* Credit Control liaison: review of members accounts/computer notes and advising members of any arrears face to face at the counter
* Assemble and issue Welcome Pack to new members
Skills and Qualifications
* Minimum 4 GCSE passes, to include English and Maths or NVQ Level 2 including numeracy and literacy. Should have excellent IT skills and experience working in a computerised environment
* Experience in cash handling, end of day balancing and administration roles. Excellent organisational, communication, and interpersonal skills
* Working knowledge of customer care issues and responsibilities
* Knowledge of Credit Union ethos, principles and operations
* Preferably from a Financial Services background
* Understand the business of the Credit Union, specifically, and the banking industry, generally
Benefits
* Free Life Assurance/Death in service cover (paying 5 times salary)
* Accident and time-limited critical illness cover
* Inclusion in the company Sick Pay Scheme in line with length of service
* Contributory Pension Scheme
Additional Information
Closing date for applications: 12 September 2025. Published date: 29 August 2025. Working hours: 34.5 per week. Location: Warrenpoint area.
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