Overview
Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work pattern: Week 1 — Sunday 05:45-11:00; Wednesday 04:30-12:00. Week 2 — Tuesday 04:30-10:00; Saturday 04:30-12:30.
Responsibilities
* Accept deliveries, unpack goods, and prepare crates to ensure our shop floor is always fully stocked.
* Help create a seamless shopping experience by keeping products available for customers at all times through efficiency and agility.
* Be ready to roll up your sleeves and keep things moving as part of the operations team.
* Be digitally confident; use in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
* Work closely with colleagues across the store to ensure smooth operation and an inclusive environment.
* Be flexible and willing to adapt to changing store needs across various operational tasks.
Requirements / Qualifications
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for it regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Inclusivity and Policies
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Note: This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18 to comply with health and safety legislation.
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