Credit/Billing Supervisor - Permanent - Prestigious Education organisation - Cheltenham, Gloucestershire Your new company Hays Accountancy & Finance are exclusively partnering with a leading & prestigious Education organisation to recruit a dynamic & experienced Credit/Billing Supervisor to take ownership of the billing and collection processes. Based in Cheltenham, Gloucestershire, this exciting newly created opportunity will supervise a team of two reporting directly into the Financial Controller. The successful candidate will manage the full billing and collections process end-to-end, ensuring activity is proactively planned, accurately executed, and delivered on time. You will bring structure, foresight, and discipline to a financial operation, ensuring processes are controlled. This permanent full-time role is best suited to a hands-on credit/billing professional with B2C experience with clear, professional communication skills, to build both internal/external stakeholder relationships. Your new role Your key duties will involve taking full ownership of the end-to-end fees billing cycle, ensuring all billing is accurate & issued to deadlines. You will manage the annual billing timetable, control billing data, and carry out regular reconciliations of the fee’s ledger, along with ensuring all income streams are accurately captured. You will proactively manage outstanding balances, follow up overdue accounts, agree on payment arrangements, resolve credit control queries, along with debt reporting. You will oversee the direct debit processing, ensure BACS compliance and act as a primary contact for external stakeholder's queries. You will supervise two billing/credit assistants, manage team workloads and support their development. You will support the Financial Controller with process improvement projects to strengthen the billing/credit processes, along with ad-hoc duties. What you'll need to succeed To be considered for this permanent Credit/Billing Supervisor role, you will need experience in a similar position. End-to-end billing, accounts receivable and credit control experience are essential, along with professional and clear communication skills to build external and internal relationships. You will have strong accuracy, deadline focused, comfortable managing workloads, with key MS Excel skills and knowledge of financial systems. You will be adaptable to organisational needs, willing to learn and have a proactive mindset to process improvement. You will have experience supervising, developing and supporting team members. Experience within the education sector, direct debit/BACS experience, along with experience with fees would be advantageous but not essential. What you'll get in return This permanent Credit/Billing Supervisor role offers a salary between £35,000 - £40,000 per annum, dependable on experience based in Cheltenham, Gloucestershire. The position offers flexible start/finish times, on-site parking, access to sports/gym facilities, contributed pension scheme, private health care, Christmas holiday shutdown, life insurance, free lunches, enhanced maternity/paternity leave, development opportunities & more. A unique opportunity to really add value to a prestigious education organisation taking the lead on the billing/credit processes. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4792674