Location: Bournemouth
Salary: Competitive
Hours: 40 hours per week (Part Time may be considered)
Having established the start of an exciting new chapter in their long and storied history since a takeover in 2022 by chairman Bill Foley, the club has seen significant investment committed towards sustaining Premier League status. The construction of a state-of-the-art training facility alongside the arrival of promising young talent from top clubs around Europe have provided the club with a fantastic platform from which to build its on-field expectations.
The Role
* Meet and exceed individual and team new business revenue goals
* Establish foundation for hospitality, events, and premium seating relationships
* Sell upgrades, add-ons, and ask for referrals
* Build strong relationships with acquired account base through proactive communication including seat visits, phone calls, emails, meetings, and other touchpoints
* Effectively communicate all team happenings, events, and available inventory
* Have full product knowledge of the match day/non-match day facilities offered and communicate these to customers or staff
* Build extensive knowledge of competitor clubs, businesses, and products for both matchday and non-matchday
* Proactively respond to and resolve all customer complaints, requests, and inquiries from the account base; handle difficult situations professionally
* Ensure ticket member information and data are accurate and complete for accounts
* Make outbound sales calls to maximize hospitality and event sales
* Liaise with accounts department for invoicing
* Coordinate with the Executive Head Chef regarding food pre-orders and dietary requirements
* Contribute ideas to achieve departmental revenue targets
* Understand food safety, including allergens
* Attend department meetings
* Assist with any other tasks as required by the Matchday Hospitality and Events Manager
* Promote the club's mental health policies to ensure an inclusive environment
* Adhere to safeguarding policies, creating a safe environment
* Follow health and safety policies and procedures
* Promote equality policies to ensure a welcoming and inclusive environment
Skills and Qualifications
* Experience in telesales or phone-based sales
* Experience with CRM systems
* Target-driven and confident communicator
* Strong written and verbal communication skills
* Knowledge of food, beverage, and food safety
* Excellent planning, organization, and time management skills
* Problem-solving, creativity, attention to detail, team player
* Strong relationship-building and interpersonal skills
* Ability to work independently and as part of a team
Benefits
* Free onsite parking
* Season ticket and ticket allocation benefits
* Subsidized lunches and healthy snacks
* Discounts at the club Superstore
* Access to Health Cash Plan with Simplyhealth
* Employee Assistance Programme
* Contributions towards eye tests and glasses
* Partner and local business discounts
* Club pension and Life Assurance
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