Medical Receptionist / Administrator
The closing date is 01 May 2026
Responsibilities
* Work at the main reception desk, welcoming patients and managing appointments for all departments within Widnes HCRC building.
* Use the booking system to add, amend and confirm appointments, manage waiting lists and handle follow‑up bookings.
* Respond to telephone and email enquiries, providing a professional, friendly service and redirecting calls as required.
* Maintain patient booking system, clinic sessions and clinical diaries.
* Manage internal and external mail, deliveries and stock requisition via the Purchase Ordering system.
* Ensure proper storage of vaccine deliveries in line with immunisation policy.
* Operate as a super‑user for the patient electronic computer system.
* Occasionally provide relief cover at other locations.
* Undertake fire warden and first‑aid duties and support compliance with health and safety legislation.
* Assist with audit, research and administrative support for staff meetings and induction of new staff.
* Provide customer focussed service, including coordination with partner agencies and external services.
Qualifications
* 4 GCSEs at grade C or above (including Maths and English) or equivalent.
* ECDL or equivalent computer literacy, or proven experience with Microsoft Office.
* NVQ Level 3 in Business Administration or Customer Care (preferred).
* Experience of using appointment booking systems in a clinic or customer‑facing environment.
* Previous medical secretarial experience or equivalent administrative role.
Skills & Knowledge
* Strong organisational and time‑management skills.
* Good communication and telephone etiquette.
* Ability to work independently and as part of a team.
* Knowledge of clinical terminology is an advantage.
* Competence in diary maintenance, both electronic and manual.
* Ability to prioritise workload and handle pressure.
* Experience with data cleaning and report compilation.
Experience
* Working within a customer‑facing environment.
* Demonstrable experience in an administrative role.
* Experience in a clinic or office setting.
* Supervising staff and conducting performance reviews (desirable).
Job Specific Requirements
* Authority to travel independently across the Trust.
* Flexibility to work shifts in accordance with service needs.
* Maintain confidentiality and diplomatically handle sensitive information.
* Ability to file records and manage high and low level paperwork.
Bridgewater Community Healthcare NHS Foundation Trust
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