Currently,wearerecruitingonbehalfofawellknownCareorganisationforaTeamLeader who is responsiblefordeliveringServiceUsercentredsupport;throughtheefficientoperation of a number of Supportedhousingunit(s)andstaffallocatedtothemincompliance with company processes andprocedures. SpecificDuties:TheTLwillbespecificallyresponsiblefor: SupportingtheManagerindaytodayoperationsofsupportedhousingunit(s) MaximisationofServiceUserinterestsbyliaisingwithinternalandexternalstakeholders Development,maintenanceandimplementationofapersoncentredsupportplanforeachServiceUser PersonaldeliveryofphysicalandmentalsupporttoServiceUsers MonitoringandmaintenanceofsafeguardingtherightsanddignityofeachServiceUser RoutineassessmentandcommunicationofServiceUserdevelopmenttointerestedstakeholders EffectivecontrolofServiceUserfinancialsandhousebudgets FosteringofapositiveenvironmentinwhichServiceUsersandstaffactivelyengage Establishingandensuringregularconductofopenandtransparenttwo-waycommunicationwithServiceUsersandstaff Maintainingthecleanliness,quality,securityandsafetyofeachhomeandindividualserviceuseraccommodation Provisionofmanagementandsupervisiontosubordinatestaff Respondtoemergenciesandprovideguidanceandsupporttosubordinatestaff Activelyengaginginperformanceanddisciplinemanagementtomaximisestaffperformanceandassurecompliancewithcompanyprocedures Conductingofstafftrainingneedsanalysisandtheco-ordinationanddeliveryoftrainingtomaximisestaffcompetence Developingandimplementingofstaff-rotasensuringthatappropriatestaffcoverisavailabletoServiceUsers Successfullyachievingtheindividualobjectivessetbythecompany Accomplishingself-auditsandpro-activelyengageinexternalcomplianceaudits Enhancingcurrentoperationsthroughcontinuousimprovement GenericDuties:Inadditiontospecificresponsibilities,theTLalsoberesponsibleforensuring: themaintenanceofconfidentialityofallinformationunlessotherwisepermittedbymanagement fullcompliancewithcompanysvision,values,policiesandprocedures compliancewithlegislationandGSCCCodeofConductasreflectedincompanyprocedures undergotrainingandprofessionaldevelopmentasdirectedbythecompany workinamannerthatpromotesteamworkandacollegialenvironment activeandpositivepromotionofthecompanysimageandbrand otherdutiesthatmaybeassignedbymanagement Qualifications:Thefollowingqualification,skillsandexperiencearerequiredforthisrole: PreferenceforRMNgrade3/4andNVQLevel3orequivalentinHealthandSocialCarewithaminimumoftwoyearsexperienceofcare-workingwithinasupportedlivingenvironment.AndworkingtowardsQCF/NVQLevel4LMA. Stronglivingskillsthatcanbetransferredtoserviceusersi.e.alldailylivingskillsetc. CompetenceintheuseofMicrosoftOfficeandInternetapplications StrongEnglishspoken,listeningandwrittencommunicationskills FulldrivinglicenceanduseofowncarforgeneralbusinessuseandtosupportServiceUsers