Job Description
Guest Experience Manager \n As Guest Experience Manager at East Midlands Designer Outlet, you'll be the driving force behind creating memorable moments for every guest. \n You'll lead the guest services team, champion service excellence across the centre, and continuously elevate the experience from arrival to departure. \n From shaping strategy and managing day-to-day operations to training teams and analysing performance, you'll ensure every interaction reflects our commitment to hospitality, innovation, and care.
\n You'll also play a key role in identifying new revenue opportunities and enhancing commercial services, all while fostering a culture of warmth, professionalism, and continuous improvement.Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.Exclusive Discounts: Access special discounts at our Designer Outlets.Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.Passionate about delivering excellent guest service Able to put guests at the hea...