Job DescriptionJob DescriptionDescription:
Job Purpose/ Summary:
Primary focus will be On-The-Job (OJT) training for maintaining data networks that provide wired and wireless connectivity along with video and voice services to the end user.
Job Duties/ Responsibilities:
* Audit the systems in place on a weekly basis.
* Keep documentation updated as network changes are made.
* OJT to process work orders in a timely manner.
* OJT to monitor system performance and customer complaints.
* OJT to interact with the end users to identify any potential problems.
* OJT to assist any users with problems or questions.
* Provide excellent customer experience while maintaining a safe work environment.
* Ensure that the highest quality of service is provided to promote superior customer satisfaction.
* Adhere to company safety guidelines and requirements.
* All other assigned duties and responsibilities not otherwise listed above.
Requirements:
Education:
* High School diploma or equivalent.
Experience:
* Exposure to networking concepts and environments.
Licenses, Certifications, and Screenings:
* Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal and MVR checks.
* Must have a valid driver's license with a clean driving record and up-to-date vehicle insurance.
* Must pass annual criminal and MVR checks.
* Upon hire and in the event of a work accident, must pass drug screen.
Knowledge:
* Knowledge or interest to learn Internet networking concepts and the related tools, including LAN/WAN/WLAN.
* Ability to book own travel and complete electronic expense reports using online systems.
Personal Attributes:
* Strong interpersonal, and oral and written communication skills.
* Must be technical, detail oriented, and customer focused.
* Demonstrated ability to work in a fast-paced environment and meet goals.
* Demonstrated ability to analyze and solve problems, and to offer possible solutions to improve overall efficiency and effectiveness.
* Highly organized self-starter who handles challenges, volumes of work, and pressure well.
* Ability to perform well in a team environment, including sharing information and assisting others.
Work Environment:
* Possibility to be on-call 24/7 during a standard on-call rotation. When on-call must respond within 60 minutes of being called.
* Available to work some weekends and/or evening hours.
* Available to travel locally, not to exceed 50%.
* Ability to lift, push, and/or carry up to 50 pounds and move up to 75 pounds without assistance.
* Ability to see and distinguish colors, read small print, and hear and recognize audible signals.
* Ability to work at heights, off a ladder, and in confined spaces.
* Ability to frequently bend, climb, squat, reach, kneel, balance, and crawl.
* Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
* Seizing, holding, grasping, turning, or otherwise working with hand(s).
* Lift hands frequently to reach above, below or at shoulder level.
* Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides up to 70lbs.
* Sitting for long periods of time may be required.
* Exposure to noise, fumes, electrical energy, and inclement weather conditions.
**This position primarily will service DC, MD and parts of Virginia
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