Overview
Your role in the JoJo story…
Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you!
This position is offered as a Fixed‑Term Contract until 8th June 2026.
Responsibilities
* Assisting customers in many different and sometimes diverse situations, from bra measuring or discussing maternity wear, to demonstrating a baby carrier to a parent.
* Preparing Omni‑Channel orders.
* Liaising with customers in store or via phone on Omni‑Channel orders.
* Using digital or virtual learning platforms to continuously develop your knowledge and retail skills.
* Embracing new product knowledge or learning to increase sales opportunities.
* Actively listening to customers' needs and working out best solutions.
* Keeping the store immaculate.
A typical week would be 4 x 4 hour shifts; flexibility is required in line with store requirements.
Skills and Qualifications
* Previous retail, customer service and sales experience.
* Competent IT skills and excellent system ability, able to pick up new systems quickly.
* Ability to learn and retain high level of product information and communicate it effectively.
* Self‑developing mentality and curiosity to learn new products independently.
* Demonstrated sales ability and active listening, empathy, understanding of customer needs.
* Ability to work harmoniously and respectfully within a small team.
* Flexibility in a retail environment, most stores are open 7 days a week.
* Strong eye for detail and role in maintaining store standards.
* Brand ambassador, safeguarding values and ethos.
* Demonstrate honesty and respect in every interaction.
* Foster collaboration and open, active listening.
* Take ownership of all aspects of the role.
Benefits
* Extra day of annual leave for each year with us, up to 38 days.
* Birthday leave.
* Non‑contractual bonus scheme for store performance.
* Enhanced pension scheme.
* Cycle to work scheme.
* Financial wellbeing app – pay 40% of earned wages whenever you want.
* Saving scheme with Smart Money Cymru – not limited to Wales.
* Flexible work options.
* Social events.
* Volunteer days to support communities.
* Health and wellbeing hub.
* Specsavers voucher – free sight test and contribution toward glasses (T & C’s apply).
* Product discounts:
o 40% off JoJo branded lines
o 25% off full‑price NEXT products
o 10% off NEXT Beauty products
o Up to 10% off most branded products
* Learning environment with training and development opportunities.
Please note: We will only recruit individuals who are over the school leaver's age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland, visit https://www.gov.uk/know-when-you-can-leave-school.
#J-18808-Ljbffr