Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate.
This is a new post that provides an exciting opportunity for someone who is motivated and passionate about improving public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders. The Service Performance Analyst will support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance, building the evidence base and consistent standards that underpin our approach to service performance.
Responsibilities
* Contributing to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model).
* Supporting the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively.
* Producing dashboards and narrative insight to help leaders understand service outcomes and areas for improvement.
* Assisting services to complete maturity assessments and track transformation progress.
Requirements
Essential:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst.
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel).
* Ability to work collaboratively across organisational boundaries and build constructive relationships.
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences.
* Self-motivation and adaptability, comfortable working independently as well as part of a team.
* Experience of producing guidance, toolkits or frameworks to support colleagues.
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation.
Contact and additional information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Notes on governance and inclusion: We are fully committed to having a diverse and inclusive workforce. We welcome flexible working patterns, including job share. We have a Guaranteed Interview Policy to support those with a disability who are seeking employment. The Environment Agency is a Non-Departmental Public Body and participates in Central Government frameworks for external recruitment. If you wish to become a support supplier on these frameworks, please visit the Crown Commercial Service information page.
AI disclaimer: Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism is identified, applications may be withdrawn. We align with Civil Service guidance on the use of AI.
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