Your newpany
My client is an award-winning financial services organisation based in the heart of Liverpool's business quarter. They are seeking a professionalplaints hander to join their team on a permanent basis.
Working from contemporary offices, with excellent transport links, you will be joining a friendly and supportive team who offer progression.
Your new role
The position is offered full time Monday to Friday. A hybrid model is also in place with Monday and Friday being your home days. Hours of work are until
The main purpose of this position is to be responsible for the logging and investigation of all newplaints, ensuringpliance with policy and regulatory requirements.
Some of your duties will include but not limited to
Work closely with theplaints, Quality Assurance Officers and Team Manager to ensure a seamlessplaints process is in place.
Provide information as and when required to contribute towardsprehensive reports to support investigations and suggested final responses
Liaise with dealers/ broker partners, customers, field staff, third-party finance partners in order to investigateplaint points raised.Providing a first-class service to both internal and external customers at all times
Dealing with all administration
Updating systems with detailed and correct information
What you'll need to succeed
Proven history in aplaint handing position, ideally within financial services
Excellentmunication skills both written and verbal
Well presented with a passion for going that extra mile.
Strong attention to detail
Articulate with an inquisitive mindset
What you'll get in return
petitive salary at between £27,000 and £29,000 per annum
Great city centre location
Contemporary offices
Friendly and supporting team
Progression opportunities