Job Description
Job Title: Resort Retail Outlet ManagerDepartment: Celtic Manor Resort – Celtic MallContract Type: Full Time | PermanentRate of Pay: £29,794 per annum plus excellent benefitsHours: 40 hours per week, over 5 daysLocation: Newport, NP18 1HQJoin one of
the UK’s most iconic destination resorts and play a key role in delivering
exceptional guest experiences across our vibrant retail operation.We are
looking for an inspiring and commercially focused Resort Retail Outlet
Manager to lead the daily operation of the Celtic Mall, ensuring
our guests enjoy a five?star retail experience that reflects the quality and
service excellence of The Celtic Collection.
About the
RoleAs Resort
Retail Outlet Manager, you will oversee the full operation of the Celtic
Mall, ensuring the highest standards of service, stock control, visual
merchandising and guest engagement. You’ll lead your team from the front,
shaping a culture where exceptional service and a passion for hospitality sit
at the heart of everything you do.
In this
varied and fast?paced role, you will:Deliver a guest?centric retail
environment that exceeds expectations and builds loyalty.Lead procurement, stock
management, merchandising and product presentation.Monitor financial performance,
manage budgets and control costs.Drive retail revenue through
effective product placement, upselling and service excellence.Analyse guest and team feedback to
continually improve the retail experience.Build and develop a high?performing
retail team, fostering a positive and collaborative culture.Maintain excellent supplier
relationships and oversee inventory accuracy, stock rotation and
replenishment.Support wider resort retail
operations across our golf shops when required.
About YouYou will
bring strong commercial acumen, proven leadership experience and a genuine
enthusiasm for delivering outstanding guest service. With a background in
retail management, you will be confident managing stock, motivating teams and
using performance data to drive continuous improvement.Essential
experience & qualities:- At least 5 years’ experience in the retail industry.- Experience managing stock
inventory and controlling cost of sales.- Confident leading and developing a
team in a fast?paced retail environment.- Strong organisational,
communication and decision?making skills.- Ability to build excellent
internal and external relationships.- Proficiency in MS Office and point
of sale/stock management systems.Desirable:- Experience in a resort, hotel or
hospitality?based retail environment.- Experience in a leadership role
within a large organisation.- Knowledge of Concept POS and Back
Office systems.Why Join
The Celtic Collection?As part of The Celtic Collection, you’ll
join award?winning teams committed to excellence and innovation. We are
passionate about developing our people and supporting them to reach their
full potential.We offer a range of fantastic benefits,
including:Competitive
salaryDiscounts
across The Celtic CollectionEmployee
rewards and recognitionDevelopment
and career progression opportunitiesFree
staff parkingAnd
so much more
Grow with
UsAt The Celtic Collection, we are committed
to creating an environment where every team member feels supported, valued
and empowered. As a Celtic Collection employee, you will be able to say:I am
equipped, trained, and supported to do THE BEST JOB I CANI am
PROUD to be part of The Celtic Collection and would RECOMMEND
IT TO OTHERSI
work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environmentI am
encouraged to LEARN, GROW and DEVELOP and to try new things in my
roleI am
THANKED and RECOGNISED for the work I do, and my VIEWS and
IDEAS ARE VALUEDI am
CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT
EVERY DAY
Apply
TodayIf you are a motivated retail leader who thrives on
delivering exceptional guest experiences and driving commercial success, we’d
love to hear from you.
In the event we receive a high number of applications, we
reserve the right to close this campaign early.
All applicants must have the
right to live and work in the UK. Documented evidence of eligibility will be
required as part of the recruitment process, in line with current UK Visas
and Immigration regulations.
The Celtic Collection is an equal opportunities
employer and welcomes applications from all individuals, regardless of age or
background.