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Client Services Representative - Farnborough, Farnborough
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Client:
Blakemore Recruitment
Location:
Farnborough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e128cca842e9
Job Views:
9
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Blakemore Recruitment is seeking a Client Services Representative to join a well-established Financial Services organization in Farnborough.
Role:
Manage inbound and outbound calls, book appointments, respond to customer questions, resolve issues, and guide clients to appropriate services. Respond to customer emails requiring follow-up.
Duties:
* Handle calls from clients, prospects, and pension scheme members to book appointments or provide pension-related information, answer questions, resolve issues, and direct to appropriate contacts.
* Make outbound compliant calls to clients and prospects post-campaign to schedule appointments.
* Generate quality appointments where there is a genuine need for advice.
* Report on performance, highlighting areas for improvement or training.
* Follow call scripts and accurately record all activities in the back-office system.
* Ensure compliance with policies, processes, regulatory guidelines, and quality standards.
Requirements:
* Excellent communication and listening skills.
* Outstanding telephone manner.
* Ability to relate to people and remain calm in conversations.
* Attention to detail and accuracy.
* Resilient and diplomatic.
Knowledge:
* Experience in telephone-based customer service.
* Knowledge of regulations, products, and solutions in retail financial services (preferred).
* Proven track record of meeting and exceeding targets.
* IT literacy and telephone skills.
If interested, please get in touch.
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