We are working closely alongside with a local authority in Powys to assist with the appointment of a Complaints Officer on a 1 - months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £17.06 - £22.34 per hour Summary: The Complaints Officer is responsible for ensuring the Council meets all statutory requirements for managing, investigating, and reporting on complaints, representations, compliments, and comments within Social Services. You will act as a vital link between service users and operational teams, facilitating independent resolutions and ensuring that feedback is used to drive continuous improvement in performance management and service delivery. Responsibilities: Review and update complaints policies to ensure full compliance with Welsh Government Guidance and relevant regulations for both children and adult services. Commission and maintain a pool of Independent Investigating Officers and Independent Persons for formal Stage 2 investigations. Maintain systems for recording feedback and produce independent reports using statistical and qualitative data to identify trends. Design and deliver training programmes for staff to promote best practices in complaint handling. Effectively manage the Feedback Teams Administrator to ensure high administrative standards. Qualifications: A relevant degree OR a professional qualification OR equivalent significant relevant experience. Essentials: Significant experience working within Social Services or a social work setting. Proven experience in dealing with formal complaints and conflict resolution. Comprehensive knowledge of Social Services practices, procedures, and current trends in service delivery. Familiarity with the Wales Safeguarding Procedures. Please note: You should be available to work immediately or at a short notice. You should have right to work in U.K This role requires an Enhanced DBS Disclaimer : Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. OR23295