Lead, support, and make a real difference to patient care behind the scenes.
We’re looking for a proactive Senior Ward Administrator to support the day‑to‑day operational management of the Ward Administration team. In this key role, you’ll oversee workloads, monitor performance, and provide line management support, including 1:1s, appraisals, absence management, and coordinating staff training and development.
This is a busy, varied position requiring strong organisational and communication skills, as well as the ability to work collaboratively within a multidisciplinary environment. You’ll have regular contact with patients, families, clinical teams, and external stakeholders, so professionalism, confidence, and excellent interpersonal skills are essential.
A respectful and empathetic approach is vital, particularly when handling sensitive or confidential information. You’ll be responsible for ensuring information is managed safely, knowing when to escalate concerns, and working in line with organisational policies to support safe, effective service delivery.
Base
The role is based at Chippenham Community Hospital and is a full‑time position, working 37.5 hours per week.
What You’ll Be Doing
* Oversee ordering and procurement processes, ensuring the ward is appropriately stocked with equipment and supplies in line with financial procedures
* Maintain effective administrative systems and documentation to support smooth patient admissions, discharges, and daily ward operations
* Act as a welcoming and responsive point of contact, handling enquiries from service users and signposting or directing as appropriate
* Lead the daily management of the Ward Administration team, ensuring rotas are planned, maintained, and adjusted to provide consistent service cover
* Maintain oversight of HealthRoster, ensuring accuracy and arranging bank staff cover where required
* Work independently and proactively, prioritising workload, using initiative, and escalating issues beyond own remit when necessary
* Respond to operational challenges such as staffing, stock, or maintenance needs, coordinating actions to ensure continuity of service
Package Description
* Salary: £27,674 – £30,557 FTE with access to our group pension
* Free tea, coffee, and milk at your base location
* Membership of My Reward Hub, providing discounts on grocery shopping, cashback, and voucher offers
* Access to your wages as you earn them to help cover life’s emergencies
* Online and face‑to‑face support with mental and physical wellbeing – from healthy recipes and activity challenges to post‑trauma support, legal, debt, and life management help, including career coaching and counselling
* Access to eLearning, bespoke career pathways, and opportunities for continuing professional development through our learning and development team
* An open, just culture encouraging ideas, with at least £100,000 of ringfenced innovation funding each year
* GCSE Maths and English (Grade A‑C or equivalent)
* Supervisory or line management qualification (or relevant experience equivalent to NVQ Level 4)
* Minimum of 2 years’ administrative or clerical experience, ideally within a busy environment
* Demonstrable experience of direct line management
* Excellent keyboard and data accuracy skills
* Effective communication and interpersonal skills, with the ability to engage confidently with colleagues and service users both verbally and in writing
* Ability to work with discretion, sensitivity, and strict confidentiality
* Strong organisational and planning skills, with the ability to prioritise workload and meet deadlines
* Ability to work independently and as part of a team in a fast‑paced environment
* Experience or ability in minute taking
* Understanding of medical terminology
* Knowledge of clinical systems or healthcare databases
* Good understanding of general office procedures and administrative processes
* Previous experience in a health or social care setting
Details
* Weekly contracted hours: 37.5
* Location: Chippenham, United Kingdom
* Closing Date: 09/06/2026
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.
We’re a Disability‑Confident company, so we work to provide facilities, work‑environment adjustments, and technical solutions to be as inclusive of everyone.
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