Technical Service Advisor – Gateshead (Permanent)
Shift Pattern: 4 on 4 off rolling
* Monday to Friday: 07:30 – 19:30
* Weekends: 07:30 – 16:30
Key Responsibilities:
* Manage, book and maintain job cards, ensuring accurate processing in a timely manner.
* Plan workshop capacity forward.
* Canvass for and accept bookings to fill available capacity.
* Interpret customer or internal instructions on job cards/repair orders.
* Promote additional workshop services where applicable.
* Build rapport with staff and customers.
* Monitor work to ensure completion on time, reporting delays and seeking authority for extra work or parts.
* Record work, parts, consumables and tests accurately on job card/repair order.
* Cost the work and raise invoices.
* Order parts and sub-contract work from the Parts Department.
* Account for all cash, cheques, etc., ensuring correct charge to accounts.
* Provide times, hours sold, statistics and budgetary information.
* Undertake other tasks as reasonably required.
* Enhance the company’s image and reputation while supporting commercial interests.
* Comply with good health and safety practice, statutory requirements, company policies and standard procedures.
What we need from you:
* Previous experience in an automotive Service Department – ideally HGV vehicles.
* Technical knowledge or administrative experience in a customer service environment with an excellent telephone manner.
* Excellent organisational, administrative and IT skills.
* Proactive approach to work, able to meet deadlines.
* Ability to work in a fast‑paced environment and multitask.
* Work on own initiative and as a team player.
* 25 days holiday, full holiday pay.
* Career development within a worldwide company.
* Pension contribution up to 8%.
* Life Cover.
* Virtual GP.
* Yearly Bonus.
At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs to build a great working relationship.
Technical Support Assistant – Sunderland (Contract to March 2026)
Hourly rate: £13.69 per hour.
Main Purpose: Provide support in contract administration, coordinating and actioning servicing and maintenance contracts, and updating IT systems.
Key responsibilities include:
* Work in partnership with other Departments and external organisations, assisting in dealing with queries and representations.
* Assist with developing and maintaining effective relationships with internal colleagues and external partners.
* Administer and action all requests for services via CRM, email, telephone, or verbally.
* Support the use of maintenance, scheduling and asset systems, including GIS mapping.
* Provide excellent customer service, responding to complaints promptly.
* Create SAP works/purchase orders, procure materials and contractors, obtain prices via frameworks or quotations.
* Take receipt of deliveries and inform requisitioner.
* Process payment requests; check invoice accuracy, goods receipting, and resolve queries with Accounts and suppliers.
* Monitor and update electronic systems for servicing, contracts, training, health surveillance, accreditation, and equipment registers.
* Ensure senior managers are informed of issues that may disrupt service delivery.
* Actively promote continuous improvement.
Previous experience of working in an environment servicing Maintenance Contracts would be desirable.
Customer Service Advisor – Boldon, Sunderland (Temporary, potential permanent)
* Hours: Monday – Friday, Office Hours
* Contract: Temporary, potential to become permanent
* Start Date: 02/02/2026
* Location: Boldon, Sunderland
* Competitive Holiday
* Opportunity to progress personally and professionally
* Achievable targets
Key Responsibilities:
* Respond to customer contacts within agreed timescales.
* Process orders and calculate price breakdowns and timescales.
* Exceed productivity targets.
* Outbound call customers to arrange payment of their account.
* Maximise cash collection and minimise losses.
* Deal with wholesale enquiries.
* Support Credit Control Team members and colleagues.
Key Skills and Experience:
* Excellent customer service skills – telephone and written.
* Remain professional and calm under pressure.
* Organisational skills.
* Interpersonal skills showing empathy, negotiation and persuasion.
* Act on own initiative.
* Willing to try new ideas and innovations.
Senior Ecommerce Customer Services Advisor – Gateshead
What’s in it for you:
* Permanent role
* Gateshead location
* Up to £35K per annum
* Monday – Friday, 9am–5pm
* Hybrid working: Up to one optional work‑from‑home day per week
* Personal and company performance‑related bonuses
* Private medical cover via WPA
* Dental cover via DenPlan
* Staff discounts across stores
* Cycle to Work scheme
* Personal learning & development budget with allocated time
* Regular 1‑2‑1s, appraisals, and salary reviews
* Statutory holiday allowance, plus one additional day per year of service (capped at 5)
* Free on‑site parking
* Complimentary drinks, fresh fruit, and snacks
* Two fully fitted kitchens
* Shower facilities
THE ROLE
* Manage customer enquiries across email, live chat and telephone, taking full ownership from first contact to resolution.
* Retain unhappy or at‑risk customers.
* De‑escalate complaints calmly and professionally.
* Handle refunds, replacements, delivery issues and quality concerns.
* Balance customer satisfaction with commercial awareness.
* Manage tickets efficiently via Zendesk.
* Identify recurring issues and feed improvements back to the team.
* Represent the brand with clarity, empathy and confidence.
THE PERSON
* Experience, confidence and good judgment; comfortable working autonomously.
* Several years’ experience in ecommerce customer service.
* Proven experience in customer retention and complaint resolution.
* Strong written and verbal communication skills.
* Experience using ticketing systems (Zendesk preferred).
* Calm, solutions‑focused approach under pressure.
* Strong commercial awareness.
* Magento experience preferred.
* Premium ecommerce background advantageous.
TO APPLY:
Send updated CV to Tony Hutchinson or apply directly by calling Westray Recruitment Group.
Customer Service Administrator – Cobalt Business Park (Hybrid)
Location: Cobalt Business Park (Hybrid working available)
Employment Type: Full‑Time
Salary: up to £24,500
A proactive and organised customer service administrator will manage and support the compliance process for external service providers. Responsibilities include maintaining accurate records, ensuring providers meet contractual obligations, delivering training, and fostering positive relationships.
Key Duties:
* Liaise with external providers to monitor compliance.
* Explain compliance expectations and importance of agreed terms.
* Provide guidance or training to providers on terms, conditions, and processes.
* Keep stakeholders updated on provider performance.
* Produce monthly compliance and performance reports.
* Deliver high‑quality support and communication.
* Encourage providers to meet timelines and deliverables.
* Maintain and update the provider database.
* Respond to provider queries.
* Ensure compliance with company policies, including Information Security and Health & Safety.
* Undertake additional responsibilities as required.
Essential Skills & Attributes:
* Strong relationship‑building and customer service skills.
* Excellent time management and organisational abilities.
* Clear and professional communication.
* Competent in IT systems, databases and spreadsheets.
* Independent and proactive initiative.
* Comfortable mentoring or supporting colleagues or providers.
Qualifications & Experience:
* Experience working with suppliers or third‑party service providers.
* Confidence in using workplace IT systems and tools.
Key Behaviours:
* Positive, “can‑do” attitude.
* Flexible and adaptable approach to workload.
* Honest and open communication.
* Strong customer focus (internal and external).
* Team player with supportive mindset.
* Maintain positive relationships with external providers.
* Promote a collaborative working environment.
* Act as point of advice on compliance‑related matters.
If you meet the above requirements and are passionate about providing exceptional customer service, we encourage you to apply for this opportunity.
Customer Service Representative – Longbenton, Newcastle (Permanent)
Salary: £23,600 – £26,000 (experienc‑dependent). Hours: Full‑time, 36 hours per week. Shift: Monday to Sunday 08:00 – 20:00 (various shifts).
Location: Longbenton, Newcastle. Closing Date: Tuesday 23 December 2025.
About the role: Support Tesco customers with home and motor insurance. Handle inbound calls, manage policy changes, renewals, retention conversations, vulnerable customers, self‑service channels, and complaints.
What we’ll offer you:
* Tesco Colleague Clubcard discounts.
* Wellbeing & health: Free 24/7 Virtual GP service, Cycle to Work.
* 7.2 weeks' holiday, including bank holidays.
* Enhanced maternity, paternity, shared parental leave policies.
* Exclusive offers from partners.
* Pension scheme matching up to 7.5%, life assurance up to 5x salary.
We also know the importance of balancing work with personal commitments. We’re committed to exploring part‑time and flexible working at every level.
Key Responsibilities:
* Deliver excellent customer service.
* Manage high call volumes with a positive, engaging approach.
* Educate customers about our products and services.
* Handle inbound and occasional outbound calls.
* Resolve customer queries efficiently.
* Promote digital channels.
* Record all interactions accurately.
What you’ll need:
* A passion for excellent customer experiences.
* Previous contact centre experience (preferable).
* Clear communication skills, written and verbal.
* Strong technical capability, multiple systems.
* Empathy, resilience, adaptability.
Must have the right to work in the UK. All offers subject to background screening.
Customer Service Administrator – (Multiple Locations, Hybrid)
* Job Types: Full‑time, Permanent.
* Benefits: Company pension, free parking, on‑site parking.
* Schedule: Monday to Friday.
* Work Location: Hybrid remote in Wallsend NE28 9NZ / NE27 / Newcastle upon Tyne NE27.
Customer Service Representative – Tyne and Wear (Accredation)
Posted 7 days ago. Salary: £23,600 – £26,000.
Location: Longbenton, Newcastle. Hours: Full‑time, 36 hours per week.
Closing Date: Tuesday 23 December 2025.
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate under the Equality Act 2010. We welcome applications from all sections of society and are happy to discuss reasonable adjustments.
Technical Support Manager – Salamander Pumps
Day to day: Development and delivery of training workshops and product demonstrations (in person and digital).
* Work with stakeholders including installers, merchants, engineers.
* Support Customer Experience team with accurate technical advice.
* Support R&D team with product development input.
* Help with digital content development.
* Maintain technical literature.
* Build relationships with key bodies.
* Installer liaison and support.
Skills and experience:
* Understanding of plumbing and heating systems.
* Self‑motivated with desire to develop the role.
* Confidence delivering training and demonstrations.
* Proficiency in Microsoft Word, PowerPoint, Excel.
What we can offer:
* Great working environment, supportive team.
* 38 hours per week, typically Monday – Friday 08:30–17:00, flexible for occasional travel.
* Company car.
* 25 days of annual leave plus bank holidays.
* Matched pension contributions up to 5%.
Interested? Apply now or call to speak with our Resourcing Business Partner.
#J-18808-Ljbffr