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Overview
Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love coordinating several stakeholders and communicating effectively to ensure proactive management of claims? We’re looking for a desk-based Loss Adjuster to join our specialist team. This is more than just a desk-based role — it’s a chance to make a real difference to people’s lives when they need it most.
As a Desk based Loss Adjuster, you’ll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or impact, acting as claim owner for customers and suppliers. You’ll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This role requires both technical acumen and empathy, balancing cost-effective solutions with exceptional customer care.
You’ll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes.
Responsibilities
* Own and manage domestic property claims up to £50,000 from instruction to settlement.
* Interpret scope of works, assess building pathology, and coordinate multiple stakeholders (customers, contractors, DR&R, and other suppliers).
* Project manage claims with a proactive approach to file management and stakeholder engagement.
What were looking for
* Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships.
* In-depth expertise in the Residential (Home) property insurance sector, ideally with loss adjusting, contractor management, or technical claims experience handling Flood, Escape of Water (EOW), and fire damage, plus health and safety and industry regulations.
* Strong understanding of building pathology and reinstatement techniques; knowledge of building standards, materials, and mitigation practices (BDMA qualification desirable but not essential).
* Ability to interpret and, where appropriate, challenge scopes and schedules of works using photos, video, and remote tools.
* Ability to project manage claims with a proactive approach and confident stakeholder management of customers, contractors, DR&R, and other suppliers.
What you’ll bring
* A passion for helping people and solving problems.
* A proactive, solution-focused mindset.
* The confidence to make decisions and stand by them.
* A collaborative approach and willingness to share knowledge within a team.
* A desire to grow your technical expertise and contribute to a high-performing team.
What you’ll get for this role
* Starting salary £34,000 – £45,000 (dependent on skills, experience, and location).
* Bonus opportunity – 8% of annual salary (actual amount depends on performance).
* Generous pension scheme – Aviva will contribute up to 14% depending on your input.
* 29 days holidays plus bank holidays, with the option to buy or sell up to 5 days.
* Up to 40% discount on Aviva products and other retailer discounts.
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan; participate in Save As You Earn.
* Supportive policies including parental and carers leave.
* Flexible benefits to suit you, including sustainability options such as cycle to work.
* Make a difference as part of Aviva Communities and use 3 paid volunteering days.
* Wellbeing support and tools.
Aviva is for everyone: we are inclusive and welcome applications from all backgrounds and experiences. If you’re excited but don’t tick every box, we still encourage you to apply. We consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Technology, Information and Internet
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