Airfreight Coordinator
Heathrow
£30,000 - £37,000 DOE
Our client is looking to expand the Airfreight operations team based in Heathrow, this is a fantastic opportunity to join a successful Independent Global freight forwarder.
The role and common goals
1. Develop and build relationships to ensure a high level of customer service is provided to clients.
2. Build strong working relationships with suppliers, airlines & overseas partners/agents.
3. Input and check costs and sales, securing payment where no credit is in place.
4. Communicate effectively with operations colleagues.
5. Create and maintain customer standard operating procedures.
6. Communication with overseas agents and clients is clear precise and effective.
7. Accurate & timely reporting to department Manager.
8. Take ownership of own training and development so as to continuously improve and develop, including training new starters where required.
9. Take ownership and accountability to deliver operational excellence
10. Ensure that a 'customer is king’ ethos is applied at all times
11. Respond to all communications within the hour
12. Promptly and efficiently communicate any issues, queries and concerns to the dept supervisor and manager without delay.
13. A 'cando’ attitude is applied with all communications
14. Metro’s policies are followed at all times unless otherwise agreed by mana...