Audit and Policy Lead
Permanent
Grade C - £35,412 - £44,075
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Are you passionate about driving service excellence and ensuring compliance? Do you want to work in a dynamic environment where your expertise will shape policies and improve housing solutions. We are looking for an Audit and Policy Lead to join our Housing Solution and Support Service. This is a pivotal role where you will deliver a responsive, customer-focused audit and policy function, ensuring that our services meet the highest standards and comply with BCCs Housing Allocations Scheme, legislation, policies, and best practice.
You will lead on audits, investigations, and performance reporting, while supporting policy development and IT system enhancements. This is an exciting opportunity to influence service improvements and make a real difference to the lives of our customers.
* Provide expert advice on the Housing Allocation Scheme and Birmingham Choice.
* Conduct thorough audits and investigations to ensure fair and compliant service delivery.
* Maintain and develop the service’s resource library, including policies, workflows, and templates.
* Support policy research, review, and development, including consultation and training.
* Produce accurate performance reports and analyse complex data to inform decision-making.
* Deliver training on IT systems, policies, and procedures to staff and partners.
* Collaborate with internal teams and external partners to improve customer journeys and service performance.
We’re Looking For Someone Who Is
* Experienced in housing services, auditing, policy development, and performance reporting.
* Knowledgeable about housing allocations, legislation (including Part 6 Housing Act 1996), guidance, and related policies.
* Analytical and detail-oriented, with the ability to interpret complex data and legislation to present clear, actionable insights.
* Tech-savvy, with strong digital skills in housing management systems and Microsoft Office.
* A strong communicator, able to build relationships, deliver training, and influence change.
* Organised and proactive, capable of managing priorities in a fast-paced environment.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact the Resourcing Team resourcing@birmingham.gov.uk
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.