At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Position Title: Warehouse Team Leader Shift Pattern: 09:00-17:30, Mon to Fri Job summary As a Team Leader within CDW’s Supply chain your role will be to plan, organise, direct and drive a team to deliver business objectives through motivation and engagement whilst promoting the CDW culture and values. To ensure product is processed in a safe manner ensuring standards are met. Supporting the team in the smooth and efficient running of the department. Fostering a can-do approach and continual improvement culture in all functions ensuring Health & safety standards are met. What you will do Daily workflow management - utilising available resource effectively and raising operational blockers to SLA adherence Collaboration – working closely with other leaders to move resource to meet demands and cross functional training is front of mind Visibility - Be seen at all times by the team, giving a sense of support, leading from the front Housekeeping - Maintain a clean and safe working environment to support operational efficiency Respond effectively to any issues within designated area of responsibility Process documentation updates and suitability checks Ensure training and sign offs are completed and Skills matrix updated Safety leadership - Complete relevant documentation to comply with H&S legislation and create and foster a safety culture Log and investigate errors in a timely manner Ensure radio comms are maintained Conduct agency coworker 121s, Return to work interviews and performance f eedback Audit WMS timesheets to help identify performance concerns and high performers Ensure handover KPIS are completed consistently Log performance discussions including error logging and timesheet rates Conduct team briefs and pass on team communications Role versatility - Step up responsibilities in Supervisor absence (with support and training) What we expect of you All SLAs within the designated area of responsibility achieved. All coworkers trained and signed off in accordance with the skills matrix A high % of coworkers are cross functional and skill fade is mitigated All coworkers operating at or above target productivity rates Coworkers not achieving rates are referred for performance management All agency coworkers engagement tasks such as 121s up to date where appropriate. Knowledge/Awareness of warehouse operational roles Experience in leading and developing a team Microsoft Office skills Excellent communication skills Understanding and utilising Performance KPIs Ability to create and maintain basic spreadsheets and analyse data We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice .