ServiceSupportManager
Salary - £50,788 - £54,971 (Grade 8)
Hours - 37
Contract type - Full Time
The City of Wolverhampton Councils Digital & IT Team are seeking to appoint a Service Support Manager to manage the day to day operations of the second line Service Support Team.As a technical manager you will be responsible for the management of client devices in a pivotal role that assists in defining the Council's IT Strategy.
You will have an understanding of Microsoft administrative tools and experience of implementing and modernising new and innovative technologies to provide streamlined services for customers. The post will require a customer centric approach to ensure high levels of customer satisfaction at all times.
There will be a requirement to lead and manage internal projects to deliver operational service improvements.
You must have extensive knowledge and experience of managing desktop service functions and managing support models for business systems.
For further information please contact Glenn Palmer (glenn.palmer@wolverhampton.gov.uk)
For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.
Our working arrangements
All council roles are allocated to either a fixed, field or flexible work style.Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.
Diversity
We are committed to building a workforce that is reflective of the diverse community we serve.We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality.Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.
Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.
We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.
As of March 2023, the RACE Code Quality Mark signifies ouractiveengagement with racial equality.These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.
We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here
Recruitment of Ex-Offenders
We arecommittedto the fair treatment of all our employees, potential employees, or users of our service regardless of offending background.The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against anyindividualon the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here
Employment Information & Support
If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more -Learn more here
Attached documents
Job Description and Person Specification
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