This role is the first point of contact for people getting in touch with Northern Ireland Hospice, whether by phone, email, or in person. Its about giving everyone a warm, professional welcome and helping them with their enquiries. A big part of the job is keeping our supporter and donation records up to date and accurate using our database. Youll help process donations, manage data from online fundraising platforms, and send out thank-you messages and campaign letters. The role also includes general admin tasks like handling post, managing appointments, supporting events, and making sure we follow data protection and fundraising rules. Its a key role in helping the team run smoothly and making sure our supporters feel valued. Hours 25 per week This position is maternity cover and will end 30.09.2026 What were looking for: A customer-focused attitude and a passion for delivering excellent service Strong communication skills and a friendly, approachable personality A team player whos eager to get stuck in and help wherever needed Enthusiasm to support our charitys mission of providing vital care to those who need it most What we offer: 37 days annual leave, including bank holidays pro rata per hours worked Access to employee wellbeing programs and occupational sick pay Employee Assistance Programme including access to 24/7 Doctors support. Cashback health scheme Special offers at over 600 leading high street and online retailers Various salary sacrifice schemes. For further details, kindly review the Job Description and Specification. Should you have any queries, please do not hesitate to reach out to a member of our People & Organisational Development Team at. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons Skills: Excel Data Entry Customer Service