Customer Success Manager
London - Hybrid
£45,000 plus bonus
The company:
A highly respected and well established B2B intelligence business, our client is launching a brand new market intelligence platform built on over two decades of data and deep industry expertise, this is a rare opportunity to join something genuinely new at the ground floor of a business that has everything in place to make it succeed.
The role:
The Customer Success Manager will shape the customer journey, establish onboarding frameworks, and manage key client relationships.
* Proactively manage the full customer journey from onboarding through to retention and growth
* Build and refine onboarding frameworks and client implementation processes from scratch
* Collaborate with analyst, sales, and product teams to champion client feedback and influence the platform roadmap
* Track and report on key customer metrics including adoption, utilisation, and retention
* Act as a trusted advisor to a portfolio of strategic clients, managing relationships at senior level
* Support client education through case studies, resources, and benchmarking content
Requirements:
* 3+ years in a client facing role within B2B media, SaaS, data, or platform businesses
* Demonstrated experience in account management, onboarding, or campaign management
* Comfortable operating in a fast moving, ambiguous environment and building processes from scratch
* Strong analytical and reporting capabilities with a data driven mindset
* Exceptional communication and stakeholder management skills
Benefits:
* 25 days annual leave, increasing with length of service
* Additional day off for your birthday
* Enhanced salary sacrifice pension
* Smart Health including
* Life assurance
* Enhanced parental leave
* 3pm Friday finish during summer
Caselton Clark are a specialist recruitment agency for media, events, exhibitions and conferences.
For our latest vacancies please visit www.caseltonclark.co.uk or contact us on 020 7559 6700.