Job purpose
The purpose of the role will be to work with the Hard Service Team, as well as supporting other service streams on the contract, to maintain delivery and quality of service as per our contract with a pro-active approach.
To carry out any duties that are within your capabilities and be willing to assist with any other requirements as directed by your line manager.
The operative will also Support all aspects of the contract for the Mitie Hard Services department on the HSE Buxton site, assisting in the delivery of the maintenance planners and reactive / chargeable works on site for both Mitie and our specialist contactors.
Ensure assistance is given as required in all compliance documentation, auditing tools and files are kept up to date and fit for purpose; and assist with any other contractual requirements as directed by your line manager.
Job objectives and responsibilities
1. To ensure the company Health and Safety policy is adhered to at all times.
2. To carry out Planned Maintenance and reactive works for all fabric related tasks on the Contract, ensuring all PPM checks are completed as per KPIs. Undertake fabric reactive duties as required and instructed.
3. Support for the resident team during normal working hours and outside of normal working hours as required.
4. To carry out building fabric repair tasks as dictated by Facilities team.
5. Administer of water testing regimes and upkeep of the waterlog book.
6. Weekly and monthly tasks such as fire alarm testing etc.
7. Tidy of Mitie area and maintaining high standards at all times, taking ownership of areas.
8. Be available to carry out necessary works outside normal hours with additional remuneration.
9. Complete job admin for works undertaken on time or follow procedure to extend works so as not to fail KPIs.
10. To carry out and assist with furniture moves / builds and office set ups (setting up computers as required).
11. Advise Client of additional works and compile estimates through the correct process. The identification of additional works and implementing on authorisation.
12. Procure materials and equipment to carry out works, basic appliance failure investigation, source and order of parts and repair if possible, through the Manager authorisation.
13. Carry out escorting duties.
14. Carry out Porterage duties.
15. Basic plumbing tasks. Unblocking and treating of toilets/sinks.
16. Carry out Painting and decorating tasks.
17. Repair/replace/patch in carpet tiles and vinyl flooring.
18. Replacement of ceiling tiles.
19. Hanging/fixing various equipment to walls and ceilings as required.
20. Installation of TV and other related IT equipment etc as required.
21. Running of cables.
22. Vehicle maintenance and valeting.
23. Arranging and taking vehicles into the garage for service, MOT and repairs.
24. Scheduling your workload to ensure all works are completed on time and in line with KPIs, or following the correct procedure to extend jobs as required.
25. When required to manage, review or plan in works carried out by contractors, to ensure QSHE standards are met and complied with at all times, carrying out monitoring as necessary.
26. Use and store all work equipment and personal PPE properly and in accordance with training received.
To undertake any additional duties in line with capabilities as required.
Knowledge skills & experience
27. Ability to develop excellent working relationship with both internal and external stakeholders and the On-Site team.
28. Flexible and adaptable in approach as well as solution focussed as workload dictates.
29. Communicates effectively and positively with all key stakeholders.
30. Demonstrates excellent time management to set priorities and meet deadlines.
31. Have the ability to multitask and react positively to changing priorities, as per the nature of this role, and prioritising to meet KPIs.
32. Window based Programmes (PC skills).
33. Literacy and numerical skills.
34. Able to communicate at all levels and building working relationships.
Experience Required
35. Proven background in a similar environment will be advantageous.
36. Knowledge of the FM industry is advantageous.
37. Experience in client interaction will be advantageous.
38. Other qualifications and experience to support the role.
Additional information for internal applicants
39. Please ensure that you discuss your application with your current line manager before formally applying.
40. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.
41. Permanent
42. Hours worked per week 08:00 - 17:00 Mon - Fri (40 hours per week)
43. Reporting direct to the Engineering Service Delivery Manager
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.